U.S. Secret Service Technology and Information Support Services (USSS TISS)
USSS TISS (Technology and Information Support Services) is a contract vehicle used to procure IT and information support services for the U.S. Secret Service. It provides a structured acquisition framework that enables the Secret Service to obtain critical technology, cybersecurity, and information management services needed to support its protective and investigative missions.
What Is USSS TISS?
USSS TISS (Technology and Information Support Services) is a contract vehicle used to procure IT and information support services for the U.S. Secret Service.
It provides a structured acquisition framework that enables the Secret Service to obtain critical technology, cybersecurity, and information management services needed to support its protective and investigative missions.
Mission Context
The U.S. Secret Service has two primary missions that require highly secure, reliable, and modern IT infrastructure. TISS helps ensure those systems remain operational and secure:
Protection of national leaders and designated individuals
Investigation of financial crimes and cyber threats
Core Components of USSS TISS
Technology Support Services: TISS covers network management and monitoring, cybersecurity operations, cloud services and infrastructure support, systems engineering, software development and maintenance, and hardware lifecycle management — all ensuring operational continuity.
Information Support Services: TISS includes data management and analytics, intelligence system support, information assurance, records and digital evidence management, and case management systems support — directly supporting investigations and protective planning.
Structured Contract Vehicle: TISS typically operates as a multiple-award contract vehicle, meaning pre-qualified vendors compete for task orders, services are awarded through defined evaluation criteria, competition is streamlined but maintained, and acquisition timelines are reduced — balancing efficiency with compliance.
Regulatory Framework
Given the sensitive mission of the Secret Service, security compliance is critical. USSS TISS contracts operate under:
Federal Acquisition Regulation (FAR)
Department of Homeland Security (DHS) acquisition policies
Federal Information Security Modernization Act (FISMA)
NIST cybersecurity standards
DHS-specific IT security directives
Why USSS TISS Matters in Government Contracting
High Security Requirements: Contractors often handle sensitive or classified systems requiring rigorous vetting and compliance.
Cybersecurity Focus: Protection against cyber threats is central to Secret Service operations and drives continuous procurement.
Continuous Technology Modernization: Investigative and protective missions require constant upgrades to remain effective.
Strategic Opportunity: Participation positions contractors within DHS and federal law enforcement environments.
Practical Example
The Secret Service needs enhanced cybersecurity monitoring tools. Instead of issuing a full open solicitation, it issues a task order under TISS.
Approved vendors submit proposals, and the selected contractor deploys and manages advanced cybersecurity solutions — enabling rapid response to emerging threats.
Common Misconceptions About USSS TISS
Only large defense contractors can compete.
Small and medium-sized businesses may compete if qualified.
TISS only covers hardware procurement.
It primarily focuses on IT services and information support.
Participation guarantees contracts.
Contractors must compete for individual task orders.
Frequently Asked Questions
What services are commonly procured?
Cybersecurity, systems engineering, cloud support, data analytics, and network management.
Do contractors need security clearances?
Often yes, depending on project sensitivity.
Is TISS part of DHS?
Yes. The Secret Service operates under the Department of Homeland Security.
How does TISS benefit the agency?
It ensures structured, secure, and efficient procurement of mission-critical IT services.
Related Government Contracting Topics
Federal Acquisition Regulation (FAR): Primary regulation governing federal procurement applicable to all USSS TISS acquisitions.
DHS Acquisition Regulations: Department of Homeland Security-specific procurement policies that govern Secret Service contracting activities.
Federal Information Security Modernization Act (FISMA): Federal legislation establishing IT security requirements that contractors must meet under TISS.
NIST Cybersecurity Framework: Standards and best practices for managing cybersecurity risk, central to TISS compliance requirements.
Multiple-Award IDIQ Contracts: Flexible contract structure used by TISS to enable efficient, competitive task order issuance for mission-critical IT services.